The 3 best AI Virtual Assistants in 2024

Comparing 3 candidates for becoming your personal secretary!

Written by

Lili Marocsik

August 8th, 2024

Last updated

Virtual Assistants Comparison

What does an AI virtual assistant do?

AI Virtual assistants can take over various tasks:

  • taking meeting notes and transcribe them

  • scheduling meetings for you

  • taking over single office tasks

The AI industry is working on AI Agents as the next big thing. These AI assistants can do various office tasks from beginning to end instead of requiring prompts within the workflow.

For this comparison, we focused on the AI Virtual assistants that are already available and are not voice-commanded (like Alexa or Siri). Two of our three contestants offer plans for free virtual assistant services.

Sometimes, chatbots are also referred to as virtual assistants because they handle customer inquiries. We have created a separate section for bots here, take a look!

Also, our review contains a few affiliate marketing links. If you purchase any of the tools, we might receive a small commission.

Lili

who calls ChatGPT her “new best friend”.

Spoiler Alert

When comparing Otter.ai and Fireflies.ai, I have found them to be quite similar. However, I personally prefer the interface and clarity of Fireflies.

But if you are looking for a better free deal, Otter.ai’s free plan is more generous.

I appreciate how easy it is to toggle both tools on and off for meetings.

IBM’s Watson and their lite plan was extremely hard to sign up to and generally it is setup for enterprises,so do not recommend this tool for small businesses.

The Top 3 AI Virtual Assistant Choices for 2024

  1. Fireflies.ai

  2. Otter.ai

  3. IBM Watson

1

Setup/Onboarding

5

User Experience

5

Tool Performance

4

Overall score:

4.75

Use Cases

Better suitable as a secretary for a whole team due to its many team features. Lets teams interact with each other during meetings.

Support

Multi-Language Support

Key Features

  • Real-Time Transcription
  • Meeting Notes
  • Searchable text
  • Comments and Reactions for teams
  • Public Channels
  • AI notetaker
  • Instant AI Summary
  • Email Recap
  • Shareable Recaps

Pros & Cons

Pros:

  • Playback speed control

Cons:

  • Quality of transcription can be weak

Price Point

Free (1 transcription monthly)
$0
Pro
$10
Business
$19
Free Trial
7 day free trial for pro and business plan

Interview with Fireflies.ai ceo Krish Ramineni:

Do you have any tips, tricks or hacks regarding the use of AI?

Krish Ramineni CEO of fireflies.ai reviewing AI Data Analytics tools

Be as objective as possible when interacting with AI. AI picks up on your biases and can sometimes BS answers. It's very good at making things seem accurate. Over time this will get better, but we have to be mindful in the way we provide instructions.

2

Setup/Onboarding

5

User Experience

5

Tool Performance

4

Overall score:

4.75

Use Cases

Like your secretary, who sends you a summary per email right after the meeting, transcribes the meeting and takes screenshots of the slides.

Support

Ticket submission

Key Features

  • Meeting GenAI
  • Otter AI Chat
  • Real-Time Transcription
  • Meeting Notes
  • Searchable text
  • Collaboration tools
  • Integration with calendars
  • Search functionality
  • OtterPilot Integration
  • Auto-Share Notes
  • Guest Notifications
  • Meeting Summaries

Pros & Cons

Pros:

  • Extra simple setup
  • Generous free plan
  • Screenshots of meeting slides

Cons:

  • Small mistakes in transcription

Price Point

300 free min
$0
Pro
$10
Business
$20
Free Trial
Ticket submission

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3

Setup/Onboarding

3

User Experience

1

Tool Performance

5

Overall score:

3

Use Cases

Enterprise level virtual assistant: Supports customer care agents by listening in on conversations and providing the agent with the most relevant information.

Support

An unintelligent chatbot on website, Email

Key Features

  • Customer care agent support
  • Automates repetitive requests
  • Web and mobile chat interactions
  • Conversational AI

Pros & Cons

Pros:

  • Solid performance

Cons:

  • Complicated sign up process

Price Point

Lite
$0
Rest on request
Free Trial
$0 Lite

AI Virtual Assistant FAQ

Which is the best AI virtual assistant?

In our AI virtual assistant comparison we placed Fireflies.AI on top of the ladder. We appreciate the tools ease of use and the high quality of transcriptions.

How much does AI virtual assistant cost?

It depends on if you are a small business or if you are looking for an enterprise solution. Fireflies.ai offers their pro plan already for $10/month.

Is there a free AI assistant?

Virtual AI assistants like Fireflies.ai or Otter.AI offer free plans.

With Fireflies.ai you can transcribe one meeting per month for free and test the Pro and Businessplan for 7 days free of charge.

Otter.AI’s free package allows you to transcribe 300 meeting minutes per month for free.